THE THEORY OF KNOWLEDGE
There are a lot of complexities when moving into a new apartment and community, which is why we’ve laid out everything you need to know to make your time at Theory Syracuse seamless and easy.
GOT A QUESTION? GET SOME ANSWERS.
Get started on your next chapter with a sleek and sophisticated community designed with your security and enjoyment in mind.
LEASING
What does Individual Leasing mean?
What are rental installments? Why is my rent not prorated?
How do I pay my rent and when is it due?
MAINTENANCE
What if I need something repaired in my apartment?
Our onsite, professional maintenance team would be happy to help you. We will need some details so be prepared to provide specifics with your requests. You may submit a service request in the following ways:
Option 1: Enter a service request through the online resident portal.
Option 2: Visit or call the office during normal business hours and a team member will be happy to enter your service request. If it is after business hours, you are welcome to leave a message with an after-hours representative.
For Emergency Requests: A maintenance team member is on call 24/7 for emergency maintenance needs. Emergency needs include: door lock issues, major leaks, plumbing, no heat or AC during weather extremes, refrigerator not cooling, no electricity/gas/water. Please CALL the office at any time for immediate assistance. If after business hours, an operator will assist you
PAYMENT
How do I pay my rent and when is it due?
GENERAL
What should I bring to my new apartment?
COMMON AREA : Electronics and corresponding cords/adapters, décor, trash can, trash bags, pots and pans, plates, cups, eating/serving utensils, coffee maker. Cleaning/disinfecting supplies, dishwasher detergent, laundry detergent, etc.
BEDROOM : Linens, pillows, mattress pad, towels, toiletries, shower hooks and curtain, trash can, décor, electronics and corresponding cords/adapters, and anything else that makes you feel at home.